Effective performance management, leadership development and succession planning
require awareness and measurement of soft skills job competencies.
Technical competencies, or hard skills, are easier to identify because they are
objective and measurable (quantitative). Interpersonal competencies, or
soft skills, are more difficult to define because they are subjective
(qualitative). They are based upon observation and outcomes, positive or
negative, of human interactions.
Growing demands for "effective" leaders and emphasis on emotional intelligence factors in organizations suggest, even mandate for some, a method to assess the emotional
effectiveness required for the job. Data collected from such a process can be included in job descriptions, performance reviews, 360-degree assessments and employee performance coaching.
Our Five Steps to Soft Skills™ development process helps organizations
create competency
benchmarks, improve performance standards and design succession planning
program. Our Five Steps are:
- Identifying Soft Skills Requirements for the Job (includes our Competency
Based Position Analysis)
- Assessing Soft Skill Mastery and Development Needs (includes our Personal
Soft Skills Indicator and our Team
Feedback Report™)
- Career Planning and Commitment
- Creating a Soft Skill Development Plan
- Evaluating and Measuring Development
Competency
Based Position Analysis
Several people in your organization
access our website with unique passwords and answer a comprehensive competency
questionnaire about a specific job. Their answers are electronically
aggregated and scored across a field of 23 soft skills competencies which are
reported in descending order. Each competency is defined, and the
observable behaviors that make up each competency are detailed. Included are behaviorally-anchored
structured interview questions correlated to each of the top competencies. Click here to see
a sample report.
The Personal Soft Skills Indicator
The Personal Soft Skills Indicator is a self-assessment designed to assess an individual's mastery of the 23 soft skills. The Personal Soft Skills Indicator is recommended for Employee Development and Performance Management.
Click
here to see a sample report.
The Team Feedback Report™
Developing
individuals need to know how their actions are perceived by others in their work
environment. The Team Feedback Report™ provides valuable insights about
the Developing Individuals soft skill strengths and areas where opportunities
for further development may be indicated. Data is collected from the
Developing Individual, his/her immediate supervisor, and anonymously from
his/her peers and, if any, anonymously from his/her direct reports.
Our
Competency Based Performance Management Model
Our performance
management model is a fully integrated process designed to define competency
benchmarks for jobs in your organization, then assess and compare
individual soft skills to those benchmarks to identify and implement a
personal soft skill development strategy. We invite your
inquiry.
See more about
Emotional Intelligence
See
more about Interpersonal Communication Skills
